30-Day Money-Back Guarantee
We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all products sold through Kion.*
If you’re trying one bottle of one product for the first time, and are not satisfied with either the product or your results, don’t worry about returning the product. Just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping. You don't have to return the bottle to us.
Refunds on orders of multiple bottles, books or apparel purchases require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs. Once we have confirmation that your return is on the way, we’ll give you a full refund. To initiate this process, please email us at [email protected] or contact us by phone at (855) 387-5466. Refunds will be issued to your original payment method (credit or debit card).
Kion is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, Kion will manage refunds and replacements on a case by case basis.
Contact Customer Support at [email protected] or 855-387-KION.
*Refunds and returns for international orders are exempt from our 30-Day Money-Back Guarantee and will be handled on a case by case basis. Certain promotions are exempt. See promotional terms and conditions for details.