Shipping Policies

Domestic Shipping Rates

Shipping to USA
USPS First Class Mail $6.95
(FedEx SmartPost for orders over 1 lb)
FedEx Ground $9.95
UPS Ground $9.95
USPS Priority Mail $11.95
USPS Priority Mail Express $34.95
UPS Next Day $44.95

Shipping to US Territories: American Samoa, Guam, Northern Mariana Islands, Puerto Rico and US Virgin Islands
USPS Priority Mail $14.95
UPS Next Day $69.95

Non Continental Shipping:

Free shipping default option for Contiguous USA orders, does not apply to HI islands or AK. Default shipping option for these locations is USPS first class mail/Fedex SmartPost (depending on weight limitations of the order.). Since Fedex SmartPost is a hybrid courier service, with handoffs from/to USPS for final delivery-there is no day-definite quote for delivery time frame. More often than not, these packages will see upwards of a 3-4 week transit time. It is recommended that the customer upgrade their default shipping option in these areas to USPS Priority Mail service, which is a guaranteed 2-3 business day delivery time frame. Please note that Kion is not responsible for HI/AK delivery times, when the shipping option is not upgraded from the default USPS first class mail/Fedex SmartPost option. Please contact a customer service representative for further details or to help with any questions or concerns you may have regarding this issue.

International Shipping Rates

Shipping to Canada
UPS International Mail $19.95
(plus additional charges of $2.50 per bag of coffee, and $5.00 per box of bars)

Shipping to countries other than Canada
UPS International Mail $24.95
(plus additional charges of $2.50 per bag of coffee, and $5.00 per box of bars)

Countries to which Kion ships

Argentina Germany Norway
Australia Greece Paraguay
Austria Greenland Peru
Belarus Hong Kong Poland
Belgium Hungary Portugal
Bolivia Iceland Romania
Brazil Ireland Singapore
Bulgaria Israel Slovakia
Cambodia Italy Slovenia
Canada Japan South Korea
Chile Laos Spain
Croatia Latvia Sri Lanka
Cyprus Lithuania Sweden
Czech Republic Malaysia Switzerland
Denmark Mexico Thailand
Ecuador Moldova Ukraine
Estonia Monaco United Kingdom
Finland Netherlands Uruguay
France New Zealand Vietnam

Additional considerations for international orders

Shipping cost is best calculated by adding to your cart the exact products you want to purchase and entering your shipping address – your order total will automatically generate, including the shipping charge.

Our basic international freight service is UPS Priority Mail Innovations International, which is a hybrid service utilizing UPS and postal service of the local country.  Final delivery is completed by the postal service.

Basic flat rate shipping cost for orders shipping to Canada is $19.95 USD.

Basic flat rate shipping cost for orders shipping to countries other than Canada is $24.95 USD.

$2.50 USD per bag of Kion Coffee is added to all international orders to compensate for the increased shipment weight.

Expedited shipping options are not currently available for international orders.

International customers should keep the following in mind before placing orders on

Your order may be subject import/customs fees and taxes and it is the customer’s responsibility to be informed about them.  Fees and taxes are unique to each country and the customer is responsible for paying any fees or taxes due.

Occasionally customs can take an extended period of time to review and release an order for delivery.  Kion has no control or influence over these delays.

Additionally, customs may also determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center.  It is the customer’s responsibility to understand their local import laws and which products do and do not comply with those laws.  Kion is not responsible for any cost incurred by the customer for orders rejected by the local customs office.

Due to potential delays in the customs review process as well as in the transfer of an order from UPS to the local postal service, the time from order placement to order delivery can vary widely, both from country to country and order to order.  Because of this we cannot estimate international delivery times at time of checkout or at any time during order transit.

Please keep all of the above in mind before placing your international order.

We don’t mean to discourage international orders and we’re more than happy to support you in any challenges you encounter.  We simply want you to be fully informed before placing your order.  We do have a number of repeat international customers who love Kion products.