60-Day Money-Back Guarantee
We’re confident you’ll love our products as much as we do, which is why we’re happy to back them with our 60-Day Satisfaction Guarantee. If for any reason you’re not fully satisfied, just let us know and we’ll work with you to find the perfect replacement, or facilitate your return.
Exchange Details:
- We’re happy to provide you with an exchange of equal or lesser value
- Opened items are not required to be returned
- Unopened products must be returned to qualify for an exchange
- Customer is responsible for return shipping costs.
- International orders are exempt from exchanges
- A $7.95 shipping fee will applied to all exchanges
- Exchange requests past 60 days (from date delivered) will not be honored
- Product exchanges will negate eligibility for refund on the original order
Return Details:
- International orders are exempt from returns
- Unopened products must be returned to qualify for refund
- Refunds will be processed less the original shipping paid.
- Customer is responsible for return shipping costs.
- Refund requests past 60 days (from date delivered) will not be honored
- Any return received without prior approval will not be eligible for a refund
Our 60-day guarantee applies only to your first purchase of an individual product. Should you happen to encounter other issues, please contact our Support Team.
Kion reserves the right to deny refund or exchange requests at our discretion.
KionCash Terms and Conditions
*Please view the full conditions list here
- Orders earning, or placed with KionCash whether partially or in-full, are eligible for exchange in accordance with the above policy
- Orders earning, or placed with KionCash whether partially or in-full, are eligible for in-store credit valid on getkion.com only.
- KionCash cannot be toward future subscription renewals
Additional Exclusions:
- Non-physical products are not eligible for return
- Certain promotional items are not eligible for return