Terms of Sale
When making an online purchase from Kion, you agree to pay for the contents of your Kion shopping cart, including the shipping cost and any applicable taxes. The total amount due is clearly displayed on the cart check out page and indicated next to ‘Total.’ The total amount due will be debited from your method of payment as soon as the ‘Place Order’ button is clicked.
Subscription Purchases (automatically recurring billing)
When purchasing a product subscription from Kion, you understand that you are enrolling in a subscription plan, automatically billed each future month on or about the same date as the original subscription order date until you cancel your subscription. Future orders will be shipped to you without any further action by you. All future orders will include the same products as the subscription portion of your original order, unless you change your subscription or we discontinue a product. Kion will charge the future monthly payments to the same method of payment used for the first subscription order (credit or debit card).
You understand that you must cancel your subscription to stop future orders. You can cancel your subscription at any time by contacting Kion customer service at least 48 hours prior to the next scheduled subscription payment. Every effort will be made to accommodate cancelation requests of less than 48 hours’ notice but cannot be guaranteed.
You may contact customer service in the following ways:
By email at [email protected].
Or by phone at (855) 387-5466.
We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all products sold through Kion. If you’re not satisfied with either the product or your results you may return the unused portion within 30 days after your order ships and we’ll give you a full refund, less your original shipping cost. To obtain return authorization and instructions, please email us at [email protected] or contact us by phone at (855) 387-5466. Refunds will be issued to your original payment method (credit or debit card).
Returned product must be shipped by a method that provides a tracking number and that tracking information must be shared with Kion customer service. You are responsible for the return shipping cost.
The Terms of Sale are subject to change without notice, at the sole discretion of Kion LLC.